Terms and Conditions

Introduction & Terms

1. Your Account with Leeds Ticket Hub

We use Leeds Ticket Hub to sign up for discounts and offers:

    • In order to create an account with Leeds Ticket Hub you must be:
      • 18 years old, and able to enter legally binding contracts or,
      • Creating an account for a product/service/membership designed for someone underneath this age requires the express permission of a responsible parent or guardian. This is often sought through an application form attached to said product/service/membership.
    • It is the customer’s responsibility to maintain the data held within the customer account, ensuring that it is correct at all times.
    • Information held within ‘Your Account’ will not be shared with any third party, or used for marketing purposes without your express consent.
      • When seeking your consent, Leeds Ticket Hub will clearly state what data will be shared, and with what organisation.
      • By purchasing tickets or goods for collection, you agree to share basic details with the venue in order to facilitate your event attendance and/or collection of goods. This data will be ‘name’, ‘order number’ and ‘seating position’/’goods to collect’.
    • We may ask for information pertinent to delivering assistance tickets, including your eligibility & medical requirements. This information will be stored securely on the system and only accessible to members of staff with key permissions.
    • We reserve the right to terminate your account and/or cancel any of your orders and/or prohibit you from making future orders if:
      • Any abusive or threatening behaviour is carried out by you or on your behalf or via your account;
      • We suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account;
      • We suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account;
      • We are ordered to do so by any legal or regulatory authority; and/or
      • You break any terms set out by this purchasing policy or terms laid out in the venues conditions of entry.
    • Customers must not create multiple accounts
    • You may close your account at any time by emailing boxoffice@leeds.gov.uk, but this closure will not be fully enacted if until any upcoming events purchased via this account have passed.

2. Delivery

    • In all cases, it is the customer’s responsibility to ensure tickets have the correct information on, and any errors or omissions are announced at the first opportunity to do so. Waiting to do this at the event is not considered appropriate timing and could result in refusal to admit.
    • All customers who have purchased tickets further than 2 weeks in advance of the event, can reasonably expect to have received their tickets within 5 days prior to the event date. Should this not be the case please email boxoffice@leeds.gov.uk.

Mobile & E-tickets
  • Mobile and E-ticket delivery is intended to be near instant, however in some cases we reserve the right to deliver these at a later date – this will be clearly noted on your receipt and on the event webpage.
  • Mobile & E-tickets holders must enter as a whole party, and delivery of tickets cannot be split into two or more parts.
  • Mobile & E-tickets must be shown as the ‘live’ document upon entry, screenshots or other such replications will not be accepted.

3. Event changes, rescheduling or cancellation

    • Event changes are last minute alterations, usually caused by travel issues, sickness or other such unexpected events. Changes could be categorised, but not limited to;
      Event line up changes, event start time delay, changes to the length or programme of events, changes to preannounced performance routines, interval time change or removal, change of venue.
    • In cases of event changes, Leeds Ticket Hub will do all in its power to make you aware, but refund will not be offered.
    • Event rescheduling refers to the process of moving an event from one date to another, all tickets will be moved from the original date to the new date in like for like seating.
    • In the case of events moving date and venue, equivalent value seating will be issued.
    • In the case of an event being rescheduled we will offer a defined period of time in which you must notify Leeds Ticket Hub that you wish to seek a refund. Once this period has elapsed we understand this to be a signal of your intention to attend and after such date no refund will be offered. This period will be no less than 1 week.
    • In all cases any booking fee or fulfilled delivery charges will not be refunded.
    • Event cancellation refers to an event being cancelled and an alternative date not being offered by the event promoter. In this case all tickets will be refunded minus the booking fee and any fulfilled delivery charges from the original booking.
    • At no point can Leeds Ticket Hub be held liable for, but not limited to, travel costs, parking costs, hotel or overnight stay costs, meals or drink expenses, distress or any other costs associated for event changes, reschedules or cancellations as the customer assumes the risk of these products themselves.

4. Venue entry

  • Any ticket issued by Leeds Ticket Hub has the ability to be scanned at the access point to the venue. Cancelled, duplicated, altered and defaced tickets will be considered invalid & refused entry. This entry is logged into our ticketing software and recorded against your account.
  • Any ticket that is considered invalid and therefore breaks the purchase policy will not be considered for refund.

5. How and when we update

We work hard to make sure the content on our website is accurate and up to date. However please be aware we can’t accept any responsibility or liability for any loss or claim arising directly or indirectly from any inaccuracy in any of the material on leedspubpiano.co.uk.

If you find any inaccurate information on our site please get in touch by emailing music@leeds.gov.uk.

6. How we use social media

Leeds Pub Piano Competition has social media accounts for Twitter and Instagram. You can find links to Leeds Pub Piano Competition’s main social media pages in the footer of leedspubpiano.co.uk.